Salesforce
Customer Health Score Card app, interactive prototype, and demo
Led the user experience strategy and design of a customer-facing solution of the internal Customer Health Score Card app, interactive prototype, and demo. The app showcased key signals in product adoption, engagement, and performance insights and was presented by the EVP at the company kick-off and used in promotional videos to raise customer awareness.
Salesforce
Jarvis AI-powered Slack app
Led the user experience design of new features for an updated Jarvis AI-powered Slack app including an intuitive interface with improved usability, re-structured organization of the navigation for faster delivery of actionable insights on customer adoption, engagement, and renewals, and design of new advanced search capabilities.
Salesforce
Success Center Onboarding App
Led the user experience re-design and strategy for the Success Center app, a scalable, template-driven solution for over 20 Salesforce products, offering self-help success through use-case based, curated setup and adoption resources resulting in boosting self-help success by 20% and halving page load times and case submissions.